FAQ

FAQ

When do you ship my order?

We ship most items 1-3 business days after receiving your order. When your order has been shipped, we will send you an email with tracking details. Please note that orders may be split into multiple shipments, and items ordered together may not be shipped on the same day.

Can I cancel or modify my order? Can I change shipping address?

It is only possible to make modification to your order within 2 hours of order placed under the condition the order has not been processed. This includes cancelling an order in full or in part, changing an address, changing a shipping method, and adding, replacing or removing items from your order. We process orders very quickly, so modifications cannot always be fulfilled. You must immediately contact our Customer Service Team (within 2 hours) at contact@helloprettybags.com with your change/cancellation request details included.

Will I have to pay any custom duties and/or taxes?

The price you pay to us excludes all import duties and sales taxes (Except for EU & CANADA, the prices for countries in EU and Canada are VAT included). As we are unable to advise you on the exact amount of taxation, we recommend you contact your local customs office or tax authority before placing your order. Tax is charged by the customs offices in the destination countries based on their rules and policies. It is the customer’s responsibility to find out the tax policies of their country. Shipments from all our warehouses are not being paid for custom duties and taxes. Therefore, if any, these additional charges must be paid by the customer. Customers take full liability for all return shipment costs, custom duties, and handling fees should they refuse to accept a parcel due to import duties or taxes.

How to return?

We accept returns within 14 days from the date the item was delivered to you. Please contact our customer service before you return the items. Any returned items without submitting a return request will not be accepted. For more details, please refer to our Return & Refund policy.

Is my privacy and personal information secure on your site?

At Hello Pretty Bags, the security of online purchases is fundamental. All transactions are performed through secure payment systems (Stripe & Paypal). Please click here for full details on how we protect your privacy and personal information.